Our support team maintains an account on all cloud systems and applications for the purposes of maintenance and support. This support team accesses hosted applications and data only for purposes of application health monitoring, performing system or application maintenance, and upon customer request via our support system.<\/span><\/p>Within Countrywide Capital Group, only authorized employees have access to application data. Authentication is done via Multi-factor authentication provided by Amazon\u2019s Identity and Access Management (IAM) platform and uses a combination of passwords and security tokens.<\/span><\/p>Portal user accounts are designed to allow application data to be accessible only with appropriate credentials, such that one customer cannot access another customer\u2019s data without explicit knowledge of that other customer\u2019s login information. Customers are responsible for maintaining the security of their own login information.<\/span><\/p>The support team monitors the Countrywide Capital Group Investor Portal platform 24\u00d77.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t